Managing Your Sunscription
Why am I receiving two Sunscription statements in one month?
The billing for community solar subscriptions is unique to each electric utility and subscriber's program and billing cycle. Our statements are calculated based on the official energy and bill credit data that your utility publishes. We cannot bill ...
I've been billed for credits that I have not received on my Xcel Energy statement
This article is for Xcel Energy electric customers The billing for community solar subscriptions are unique to each electric utility, and unique to each member's program and billing cycle. Subscribers are sometimes confused as to why they are billed ...
I have been billed for credits that I have not received on my electric bill
The billing for community solar subscriptions are unique to each electric utility and subscriber's program and billing cycle. Some members have expressed confusion around when they are billed and when they receive Solar Credits for the solar energy ...
How do I add someone as an authorized user on my Xcel Energy account?
What is an Xcel Energy authorized user and why does it matter for my Sunscription? A US Solar team member may request that you add a partner or family member as an authorized user on your Xcel Energy account in order to activate your Sunscription ...
I'm considering or currently have an electric vehicle. Does that affect my Sunscription?
If you are thinking of getting an electric vehicle (EV), it makes sense to increase your share in the Solar Garden. If you already have an electric vehicle but aren't sure if your share is sized to accommodate your EV, we are happy to look into the ...
How big is my share of the Solar Garden?
How big is my share of the Solar Garden? Your share in the Solar Garden is based on the average amount of electricity your property consumes in a year. This means that if you use more electricity, you will have a larger subscription, and if you use ...
My payment failed. What should I do?
Determine why your payment may have failed Oftentimes, our system is able to determine the reason your payment has failed. Log in to your Sunscription Dashboard or review the "Payment Failed" email sent by dashboard@us-solar.com and look for the ...
My Sunscription isn't working for me. How do I close or make adjustments to my Sunscription?
We want to make sure Sunscription is working for you. We're sorry to hear that your membership isn't working the way you'd like. Whether you have questions about your statements or are considering moving soon, our team can usually explain or make ...
I'm moving. What options do I have to move or cancel my Sunscription?
Congratulations on your new home! If your new home is in the same utility territory, it's easy to take your Sunscription account with you. If there isn't a Solar Garden in your new neighborhood, we are happy to help transfer or close your ...
I’m considering installing or already have rooftop solar. What does that mean for my Sunscription?
It's great to hear that you are interested in rooftop solar! The way that rooftop solar installations and your membership work together is dependent on your state and utility guidelines. In some cases, you may no longer be eligible to participate in ...
Why are my credits and payments higher in some months and lower in other months?
Your electric utility charges are based on the energy you consume. Your Solar Credits and statements are based on the energy the Solar Garden generates. As an electricity user, your total electricity charges are based on the amount of energy consumed ...
When will my Sunscription payments occur each month?
The exact day that you receive a statement from Sunscription is based on what electric utility you have and your billing cycle with them. Once Sunscription receives the official energy production data from your utility, you will receive a statement ...