I've been billed for credits that I have not received on my Xcel Energy statement

I've been billed for credits that I have not received on my Xcel Energy statement

This article is for Xcel Energy electric customers

The billing for community solar subscriptions are unique to each electric utility, and unique to each member's program and billing cycle. Subscribers are sometimes confused as to why they are billed by US Solar before they see credits on their Xcel electric bill. 

Your individual billing cycle with Xcel Energy and when Xcel Energy publishes the official solar energy production data determines when your solar credits post to your account

In some cases, Xcel Energy members will receive a Solar Credit and be billed for a month of solar energy generation the month following the production month. That means you'd be billed for and receive credit for September energy production in October. It's also possible that credits will take an additional month to be posted to your electric bill. That means you wouldn't receive September credits until November. This is due to a variety of factors including your individual billing cycle with Xcel and when Xcel publishes the official energy production data and corresponding credits.

The timing of when credits may vary. But you will always receive the Solar Credits owed to you.

Xcel has advised us that the normal timeframe for production credits to be posted to customers accounts is between the 14th and 18th of each month. For that reason, if the Statement Date on your Xcel bill falls before the 18th of the month, there may be a month delay in Xcel posting your solar credits to your account. These credits will be posted to your following bill (i.e. September credits may be posted to your November statement). 

If for any reason there is a delay in Xcel gathering your production information, there is a potential for those with Statement Dates falling after the 18th to have credits posted to their following bill, too.  If Xcel has failed to post credits to the statement you receive following a month of energy production (i.e. September credits aren't posted to October statement), do not be concerned. These credits will show up on your next bill. Please be assured that it is impossible for US Solar to bill you for energy generation that you won't be credited for. US Solar bills are calculated based on the official energy and bill credit data that Xcel Energy publishes.

When you receive your statement from Sunscription is also dependent on when Xcel Energy publishes the official solar energy production data

Your statement cycle is also dependent on when Xcel publishes the official energy production data. Because Xcel usually publishes the energy data between the 14th and 18th of each month, the day you receive your statement may also vary. If there is a delay in the energy data being published on any given month, you can also expect a delay in receiving a statement from us because we depend on Xcel to provide us with your production information. That means if Xcel publishes energy production data late one month and on time the next month, those two US Solar billing dates may be very close to one another.
 
We are working very closely with your utility to ensure that statements and credits are delivered in an accurate and timely manner.