I have been billed for credits that I have not received on my electric bill
The billing for community solar subscriptions are unique to each electric utility and subscriber's program and billing cycle. Some members have expressed confusion around when they are billed and when they receive Solar Credits for the solar energy generated at the Garden.
Not seeing Solar Credits on your electric utility bill?
Please be assured that it is impossible for Sunscription to bill you for energy generation that you won't be credited for. Our statements are calculated based on the official energy and bill credit data that your utility publishes. We cannot bill you until your utility reports how much energy - and how many Solar Credits- your Solar Garden has generated.
Some utilities report energy production on a calendar month basis, while some utilities report production during the period overlapping your individual electric billing cycle. Some utilities wait for all residential customer billing cycles to conclude before reporting solar energy generation to US Solar for any residential customers. For those reasons, unfortunately, there is not a hard and fast rule as to when credits post to your account.
Similarly, your statement cycle with Sunscription is also dependent on when your utility publishes the official energy production data. If there is a delay in the energy data being published on any given month, you can also expect a delay in receiving a statement from us. If your utility publishes energy production data late one month and on time the next month, those two US Solar billing dates may be very close to one another.
Our utility partners have advised us that the normal timeframe for production credits to be posted to customers accounts is 1-2 billing cycles. If for any reason there is a delay in your utility company gathering your production information, there may be a delay in those credits being posted to your account. The main thing to remember is that it's impossible for US Solar to bill you for energy generation that you won't be credited for. US Solar bills are calculated based on the official energy and bill credit data that your utility publishes. We cannot bill you until your utility reports how much energy - and how many Solar Credits - your Solar Garden has generated.
We are working very closely with your utility to ensure that statements and credits are delivered in an accurate and timely manner.
Your utility and state determines the timing of your community solar billing. Learn more about your state- and program- specific billing here.
- MN & CO Xcel Energy customers
- IL Ameren customers
- IL ComEd customers